Shipping & Returns
Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 30 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. Please email orders@solis.nz
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
Is my product covered under warranty?
Products will be covered for a specified period of time (depending on brand and product) for material or manufacturing faults only. This excludes fair wear and tear. Additionally, your product will need to have been purchased by you new from an authorised dealer or retailer.
Products will be either replaced or repaired at our discretion.
To find out if your product is covered under warranty, please refer to one of the following brand websites:
Arc'Teryx
Bonfire
Earthwell
Endura
Goal Zero
Grayl
Krush
Nikita
Quad Lock
Ride Concepts
Salomon
Vaude
Whyte
What is the process for submitting a warranty claim?
- Please ensure your product is clean and dry.
- Please fill out this form first to obtain an RA number. You should not return an item by mail until you have this RA number to include in the packaging.
- Send us in the item for inspection. Please include a note outlining your personal details, your RA number and enclose your proof of purchase with the package.
- We will be in touch to inform you of the result of your claim.
What if I bought my product in another country?
Whilst we will make every effort to help you out in the event of a legitimate international warranty claim, international warranties unfortunately vary from brand to brand and product to product. For these matters it is best to contact us directly.